Terms & Conditions


If any product(s) you receive has been damaged in transit, please contact us immediately (orders@coolchem.com) to arrange a suitable exchange and details.

CoolChem does not accept product returns. In an unlikely event the product fails due to manufacturer defect. Contact CoolChem @ orders@coolchem.com or 507-720-0712

All product(s) returns must be approved by CoolChem A Return Materials Authorization (RMA) number must be obtained from CoolChem (507-720-0712 or orders@coolchem )

The shipping fee paid by the customer at the time of purchase will be refunded only if the return is due to our error. (i.e., we sent you damaged items or the wrong items).

Products must be returned in their original packaging.

Any refunds will be returned less shipping and handling to the cardholder’s account using the original payment method, within 10-14 working days of receipt of the returned item(s).

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Any questions please contact Dave Albrecht @ 507-720-0712 or dave@coolchem.com